Terms & conditions
The terms your catering order is placed under.
Who you're ordering from
Orders placed here are with Humphrey's Counter.
Our address is 10 Brandon Street, Wellington CBD, Wellington 6011.
Questions about an order: info@humphreyscounter.com.
Placing an order
Orders need at least 2 working days' notice, and days we are closed give no notice at all. When you submit the form we hold your order and email you a confirmation. That email is the record of what we have agreed to make.
We may need to decline an order — a day that fills up, an ingredient we can't get. If that happens we will tell you and refund anything you have paid, in full.
Prices and GST
Every price shown includes GST at 15%. The price you see is the price you pay; nothing is added at checkout.
We are not currently GST registered, so your confirmation is a receipt rather than a tax invoice.
Paying
You can pay by card when you order. Card payments are processed by Stripe on their own secure pages — we never see or hold your card details.
Collecting your order
Orders are collected from Humphrey's Counter, 10 Brandon Street, Wellington CBD. Everything is made fresh the morning of your pickup, so please collect within the window on your confirmation.
If nobody collects an order, we can't hold it or remake it another day — food safety doesn't allow it — and we can't refund it. Ring us if you're running late and we will do what we can.
Changing or cancelling
Please give us at least 24 hours' notice before your pickup time if you need to change or cancel. Inside that window the food is already being prepped and ingredients bought, so we may not be able to refund it.
This is about changes of mind. It does not affect your rights when something is wrong with what we supply — see below.
If something's wrong
Consumer Guarantees Act 1993 and Fair Trading Act 1986
The Consumer Guarantees Act 1993 applies to what we sell you, and nothing in these terms takes those guarantees away. If your order is not of acceptable quality, not what you ordered, or not fit for a purpose you told us about, you are entitled to a remedy — a replacement or a refund depending on how serious the problem is.
Tell us as soon as you can, ideally on the day, so we have a chance to put it right. Email info@humphreyscounter.com.
Where you are acquiring goods for the purposes of a business, the parties agree that the Consumer Guarantees Act does not apply to the extent permitted by s43 of that Act. This does not affect anyone ordering for themselves.
Allergies and what's in the food
Our kitchen handles gluten, dairy, eggs, nuts, sesame, soy and fish. We prepare everything in one space, so we cannot guarantee that any item is free of a given allergen, however carefully we work.
If anyone eating the order has a food allergy or intolerance, please tell us in the order notes and ring us as well before you order. If we can't make it safely, we would rather say so than take the order.
Your information
We handle your details as set out in our privacy statement, which explains what we collect, who else sees it, and how to get a copy or have it corrected.
This ordering system is built and maintained for us by Blurstate, who can access order details to keep it running and act only on our behalf. Your order is with Humphrey's Counter, not with Blurstate.